Team Lead – Sales

Key Responsibilities:

1. Primary responsible to generate leads, make strong solution sales pitch, negotiate and close deals for IT Products.
2. Preferably familiar, with the technologies like Cloud Services, Microsoft Products Firewall, Internet Bandwidth, Antivirus solutions etc.
3. Effective performance planning for self and team, time management, and self-organization.
4. Responsible to share the daily, weekly and monthly sale reports
5. Achieve stretched targets and be able to take decisions and manage complex/ difficult employee situations.
6. Handle escalations (team and client)
7. Accounts visits within define area
8. Make appropriate recommendations and adjustments to leverage resources, skill changes, post-Overtime, or escalate as required
9. Manage client needs and escalations according to the established escalation process
10. Understand and drive Metrics Improvement
11. Monitor and review service level reports to scan for issues and anomalies and report perceived concerns of the process
12. Ensure complete participation and contribution in organization/process level initiatives (e.g. Absenteeism, Attrition control)
13. Ensure that the internal/external targets are met and the team shows continuous improvement month on month
14. Coaching and feedback to mid quartile and bottom quartile agents
15. Mandatory Experience in Chat Process
16. Mentor top quartile performers
17. Strong Communication in English & Hindi
18. People Management Skills
19. Knowledge of MS Excel.
20. Multi-tasking

Experience

• Minimum 6 Yrs

Requirements

1. Should possess Good Communication Skills.
2. Should have had a Team Handling Experience.
3. Maintaining attrition and shrinkage – People Management
4. Must be able to Mentor the team.
5. Manage daily floor operations.