Wroffy Terms & Conditions

1. Introduction

Acceptance of terms and conditions

Wroffy provides information on our website (the “Site”) subject to the following terms and conditions (the “Terms of Use”) and all applicable law. The terms “we”, “our”, and  “us refer to Wroffy. The term “you” or “your” refers to each individual user of this Site, and his/her use, as applicable. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms of Use and our Privacy Policy. If you at any time disagree with the Terms of Use and/or our Privacy Policy (as amended from time to time) or are dissatisfied with the Site, your only remedy is to discontinue using this Site.

The following terms and conditions tell you information about us and are the legal terms and conditions on which you purchase goods and services (“products”) from Wroffy – Fzco Products /goods hereby mean any and all goods, software or services.

These terms and conditions will apply to any contract between us for the sale of products or services to you. We want you to understand the legal basis upon which you buy products from us. Please read these terms and conditions carefully and make sure that you understand them, before ordering any products from us. If there is anything that you do not understand please contact us on +971-585277504 or by email to: info@wroffy.ae before ordering a product and we will do our best to clarify the position for you.

We may amend these terms and conditions from time to time. Every time you wish to order products, please check these terms and conditions to ensure you understand the terms which will apply at that time. These terms and conditions were most recently updated on November 22^th, 2024. Every time you order products or services from us, the terms and conditions in force at that time will apply to the Contract between you and us.

1.1 Who we are

Wroffy – Fzco is a company registered in UAE under registration number 48514. The company’s registered office is Building A1 IFZA Business Park – Dubai Silicon Oasis – Dubai – United Arab Emirates PO – 342001

Our TRN Number is : 104631575800003

1.2 Our products

The images of the products on our site or in our HardCopy magazine are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

All products are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order if made. If you have already paid for the products, we will refund you the full amount as soon as possible.

1.3 Customer satisfaction

Customer satisfaction is our number one priority. If you have a suggestion as to how we can improve our service to you or if you are dissatisfied about our service or any products that you bought from Wroffy then please contact us immediately on +971-585277504 or by email to: sales@wroffy.ae

These terms and conditions and any contract between us are only in the English language.

2. Orders & Delivery

2.1 Placement of orders.

The Purchaser must place orders for the Products with the Company in accordance with the procedures specified by the Company from time to time. On acceptance by the Company, Orders will be binding on the Purchaser and may not be cancelled without the Company’s consent in writing.

If you want to purchase products from us you have a choice of ways of doing this.

2.2 Ordering

You can place an order online by converting quotations for products that you select whilst online in your Shopping List.

You can send in a purchase order by post or email to sales@wroffy.ae detailing your purchase requirements.

In all cases these terms and conditions will apply.

2.3 Checking and correcting

It is up to you to check that your order is correct. If you order online please read and check your order at each page of the order process and correct any inputting errors prior to the submission of your order. If however you realise that you have made a mistake then do call us on +91-124-4349014 and we will see whether it is possible to intercept the order before it is accepted by us.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

By submitting your order by any of the above methods you are irrevocably offering to buy the goods on these terms and conditions.

2.3 Ordering allows us to use your personal data

By submitting your order you are also allowing us to use your personal details for the purposes of supplying the goods or services concerned (including passing your details onto couriers and other subcontractors for the purpose of fulfilling your order) and other purposes as set out in our Privacy Statement.

2.4 Quotations

You can get a quote by phone, post, email or online by converting your Shopping List to a quote. Quotes clearly state the date until which they are valid. Should you decide to alter your requirements in any way then the original quote will expire and a new quotation should be requested.

2.5  Acceptance of orders and delivery times.

The acknowledgment of the present invoice infers the due delivery of the products/services by the Company. The Company may deliver Products to the Purchaser in installments and the same are to be accepted by the Purchaser at all times. The Company will not be liable in any way to the Purchaser for any failure or delay in the supply of Products. The Company may suspend delivery of Products or cancel sales if the Purchaser is in default in making of payment(s) or in the Company’s sole opinion is or may become insolvent. The Company will make Products available to the Purchaser at the Company warehouse nearest to the principal place of business of the Purchaser, which will constitute delivery except where alternative arrangement have been agreed to in writing between the Company and the Purchaser. At the request of the Purchaser, the Company may cause Product to be transported to the premises as directed by the Purchaser. In those circumstances, the Purchaser must pay for the transport of the Product and risk in the Products shalt transfer to the Purchaser when the Products are loaded for transport at the Company warehouse. The relevant carrier will deemed to be an agent of the Purchaser and not of the Company.

2.6 Claims for damage and short delivery.

The Purchaser shall promptly inspect the Products on receipt / at the time of delivery and must notify the Company or it’s duly appointed representative immediately of any shortage or damage by annotating and signing the copy of the delivery note retained by the carrier, if not, the Purchaser shall not be entitled to make any claim damages in any manner whatsoever in respect of the shortage or damage. The Purchaser may return Product only with the prior written consent of the Company, which the Company may withhold in its absolute discretion.

2.7 Title

Title to the Products shall not pass the Purchaser until the Company has received payment in full of the price thereof and all sums payable by the Purchaser to the Company or when the Purchaser sells or disposes of the Products to an end-user/customer in the ordinary course of business. Where payment will be taken to have been made only if the cheque or instrument is honoured.

2.8 Risk and Property

Till the time full and final payment has been made to the company the Purchaser shall hold the Products as the Company’s fiduciary agent and bailee, and shall keep the Products separate from those of the properly stored, protected and insured and identified as the property of the Company. The Company may at any time require the Purchaser to deliver the Products to the Company and, if the Purchaser fails to do so forthwith, the Company shall be entitled to enter into premises of the Purchaser or any third party where the Products are stored to repossess the Products. The Purchaser shall not be entitled to pledge or in any way charge by way to security for indebtedness any of the Products which remain the Property of the Company. In case of non-payment purchaser shall be liable for criminal breach of trust envisaged under Sec.409 IPC.

3. Pricing

We try to keep our prices as simple to understand as possible. However, you should bear in mind that prices are always subject to change. Prices shown in our print advertising, emails and in our HardCopy are submitted some days or weeks prior to publication and therefore may be subject to change.

The prices of the products will be as quoted on our site from time to time. We use our best efforts to ensure that the prices of products are correct at the time when the relevant information was entered onto the system.

It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

Any delivery charges are shown as a separate line on every order. You can get a quote for delivery charges in UAE by specifying your delivery destination as part of your quotation. Please note delivery charges will apply on all orders as per decided on quotation.

3.1 Prices

The Purchaser must pay to the Company for Products purchased at the prevailing price as notified by the Company, Orders for Products which have not been shipped to the Purchaser before the effective date of a price change will be billed at the new price. The payment must be made in full on delivery by the Purchaser by

Cheque / demand draft issued in favor of “Wroffy – Fzco” payable at Dubai for the whole amount due and any outstanding amount.

3.2 Cash Sales / Credit Sales

1. a) Unless otherwise agreed in, writing, all Products are sold on cash terms upon delivery. Where the sale of the Products is on credit, the number of days of credit, and the detailed terms of which such credit shall be offered, shall be agreed between the Company and the Purchaser. Subject to the project return policy of the Company, all sales of Products are final and the Company will not accept the return of any Products for credit or exchange. Payments must be made in the same currency as invoiced and must be made in full.
2. b) If the Company provides credit to the Purchaser, the sales and payment is subject to the terms of the Commercial and Credit Policy of the Company. Title in Products sold on credit does not pass to the Purchaser until payment is made in full. Notwithstanding anything mentioned herein, the prices quoted are exclusive of all applicable levies, taxes, duties etc.

3.3 Taxes

All levies of the central government, state government or local authority on the sale of the Products/Services shall be paid by the Purchaser. Where any declaration/form provided by the Purchaser for the purpose of exemption of such levies is rejected by the relevant authority, the Purchaser shall be responsible to compensate for consequential damages / penalties incurred by Wroffy.

3.4 Failure to fulfill payment terms

The Company reserves the right to suspend or cancel the sale of any Products at any time if the Purchaser fails to fulfill its agreed payment items. Late payment charges may also believed according to the prevailing Commercial and Credit Policy of the Company. Any payment effected by the Purchaser shall always first serve to the oldest outstanding invoices including interest and cost applicable thereon (as per company policy) even if the purchaser claims that the payment relates to the later invoice.

4. VAT

Our VAT Number is : 104631575800003 Our prices (including delivery charges where applicable) do not include VAT which is chargeable at the prevailing rate in the UAE.

5. Security

Ordering Online

The Wroffy’s online order system encrypts all your personal information including your name, address and credit or debit card details using industry standard Secure Socket Layer (SSL) technology. This is intended to ensure that information passed between your computer and this site cannot be read in the unlikely event that it is intercepted by someone else.

Cookies

A cookie is a small item of information which websites can use to both store and retrieve information via the clients’ browser. Your browser will only release this information to the site that issued it. This site makes use of cookies to store information that is used to pre-fill request forms and orders for ease of use. If you do not accept or you erase these cookies, you may be required to log in manually to gain access to certain features of the site. For further information about the cookies that we use please refer to our cookie policy.

6. Emails

When you use this site or ask us to send you a quote or other information, we may have cause to communicate with you by email.

Our emails (including any attachments to them) may contain information that is confidential or legally privileged and intended only to be seen by a particular person or persons.

If you know that you are not the intended recipient of an email or it is reasonably obvious that you are not the intended recipient, please note that any onward disclosure, copying, distribution or any use made of it (and any attachments) is prohibited and may be unlawful.

If you are not the intended recipient of an email or attachment please notify the sender immediately and then delete the original email received and any attachment without making any copies or using the same in any other way.

YOU SHOULD ALWAYS CARRY OUT YOUR OWN VIRUS CHECK BEFORE OPENING ANY ATTACHMENT.

Emails and any files attached to them have been checked with virus detection software before transmission. However, Wroffy accepts no liability for any loss or damage which may be caused by viruses or other pernicious code or third party action.

7. Software licence

By ordering from Wroffy, you (and your customer if applicable) are agreeing to comply with the End User Licence Agreement (EULA) of the relevant product(s) that you are purchasing and installing. The terms of this EULA, and any other Agreement or eAgreement you agree to or sign from the publisher of the product(s), overrides any information given to you in writing or verbally from Wroffy. It is your responsibility to read and understand the terms of any such agreement with the publisher of the product(s).

8. Provision of information about products

All and any information about the products on our website and in quotes, including pricing, is provided by Wroffy in good faith and has been created in conjunction with and/or obtained from our product suppliers. The information on our website is not warranted to be complete or up to date and may be altered without notice at the discretion of Wroffy.

IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE MOST UP TO DATE AND COMPLETE INFORMATION RELATING TO ANY PARTICULAR PRODUCT. IN A FAST MOVING SECTOR SUCH AS SOFTWARE IT IS YOUR RESPONSIBILITY TO REFER TO THE MOST RECENT PRODUCT DESCRIPTION AND THE MOST RECENT PRODUCT PRICING WHEN PLANNING YOUR ORDER. The original supplier of the product is the definitive source of up to date product information, not Wroffy.

8.1 Warranties

The warranty terms and conditions applicable as per the terms and policies of the manufacturer and Wroffy shall not be directly or indirectly held responsible for compliance of any such warranty terms. We do not warrant that any products sold to you will meet your requirements or that their operation will be uninterrupted or error free.

If you need a contractually binding term or condition relating to a particular product then you must before you order provide us with all relevant information and details of precisely what assurance you are seeking. You can do this by contacting us on +971-585277504 or by email to: sales@wroffy.ae. However, you do need to obtain our separate written unambiguous agreement to the term or condition concerned and we can withhold our agreement to it at our entire discretion and without giving reasons.

Notwithstanding the foregoing, if you are a consumer, nothing in this clause 8 will affect your legal rights in respect of products that are faulty or not as described.

8.2 Representation

The Purchaser shall not, on it’s own behalf or purporting on behalf of the Company or any of the Company Affiliate, make any representation or give or purport to give any warranty or undertaking to any party pertaining to any aspect of the Products (including but not limited to its compatibility or performance or otherwise) which may be inconsistent with, differs from or is misleading or deceptive as to the Company Warranty in connection with the Products.

8.3 Purchaser’s Complaints

The Purchaser must immediately notify the Company of any complaint about the Products and use its best endeavors to obtain and provide the Company with any information which may require in respect of the Product Complaint. In view of the high quality of the Products, the Purchaser must not concede any Products Complaints without consent of the Company.

9. Exclusion of liability

It is our company policy and we hereby exclude all express and implied warranties or conditions relating to the products and services that we sell whether via our website or otherwise. The only exceptions being:

• if those warranties or conditions are clearly stated on our website as being applicable to the sale of the relevant product or provision of the service concerned;
• warranties that come direct from the manufacturers of the products which we have expressly indicated are available to you;
• if the warranties and conditions are contained in a separate written agreement between us which we have agreed are to be contractually binding on us;
• that we do not exclude our liability for death or personal injury caused by our negligence or liability based on a proven claim against us of fraudulent misrepresentation; and
• THE ABOVE POLICY DOES NOT AFFECT ANY STATUTORY RIGHTS WHICH ARE AVAILABLE TO YOU TO THE EXTENT THAT SUCH RIGHTS ARE INCAPABLE OF BEING EXCLUDED BY LAW.

Where you are entering into a contract with us as a business you acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or our Privacy Policy and Website Terms of Use. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

10. Limitation of liability

Our liability to you for any losses and costs connected with the sale of products to you shall not exceed the amount you originally paid us for the products in respect of which your claim relates.

IN NO EVENT WILL WROFFY, ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS AND AGENTS, OR ITS THIRD PARTY SERVICE PROVIDERS  BE LIABLE TO ANY YOU OR ANYONE CLAIMING THROUGH OR FOR YOU FOR ANY  DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE,CONSEQUENTIAL, OR OTHER DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE) WITHOUT REGARD TO THE FORM OF ACTION AND WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS SITE, THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY CONTENT ON OR ACCESSED THROUGH THIS SITE OR ANY WEBSITE LINKED TO THIS SITE, OR ANY COPYING OR USE THEREOF,  AND WHETHER OR NOT WROFFY HAS BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. How to pay

If you are paying by bank transfer, you are responsible for paying your own bank charges. If you are paying by debit card or credit card, we will not charge your debit card or credit card until we dispatch your order. Subject to clause 12, payment for the products and all applicable delivery charges is in advance.

Within the UAE

• Credit card/debit card
• Cheque
• Bank transfer
• On account (where a credit account has been set up)

Outside the UAE

• Credit card/debit card
• Bank transfer
• On account (where a credit account has been set up)

12. Credit terms for account holders

If you are a corporate customer and would like to open an account, then please contact us. If you have a credit account with us payment is due thirty (30) days after the date of our invoice. It is our practice and right to charge interest for late payment calculated Monthly at 2%. Such interest shall accrue on a monthly basis from the due date until actual payment of the overdue amount whether before or after judgement.

13. Proforma invoices

Proforma invoices are valid for five (5) working days or until the last working day of the month if earlier. An official order is required before the goods are shipped quoting the proforma reference number.

14. Entitlement to purchase

To purchase software upgrades or renewals, you will need to provide serial number evidence of the current product(s).

For education/academic product purchases, appropriate evidence of academic status must be provided.

15. Returns

We regret that, we are not obliged to accept returns or cancellations of contracts:

• for digital items where a software key or a pre-licensed executable has been issued by us
• for products where no returns or cancellations are allowed by the publisher or supplier.

Do not send goods back to us without an authorised return (RMA) number

You can request an RMA number by contacting us on +971-585277504 or by email to: sales@wroffy.ae within 5 working days of the product(s) being shipped to you.

You must ensure the goods are adequately re-packed. Goods which are found to be damaged when returned to Wroffy will not be credited and will be returned to you at your expense.

Goods which have been opened. To prevent the incidence of software piracy, we are not obliged to accept returns of goods that have had the shrink wrap removed or otherwise been opened. These returns will be handled at our discretion.

Damaged Goods

You should inspect your order when you receive it for defects or any damage. If you find a defect or any damage you must contact us as soon as possible and no later than within five (5) working days of receipt of the relevant product(s). We will then at our discretion issue you with an authorised returns (RMA) number and advise you of the appropriate returns address. If the goods are found to have been damaged prior to delivery to you, or defective in any way (unless such defect or damage is caused by you or caused in transit (see Risk above)), we will at Wroffy’s discretion replace the goods or refund the price paid by you.

Exchanges and Refunds

If you wish to exchange a product, or get a refund for a product that you have purchased from Wroffy then you must contact us as soon as possible and no later than within five (5) working days of receipt of the relevant product(s). We may then issue you with an authorised return (RMA) number at Wroffy’s discretion. You must arrange to send the product(s) back to us at your expense and you must ensure that they are unused, undamaged and in exactly the same state that you received them in. Upon receipt of the unopened goods in original condition you will be refunded the value that you paid for them less a handling charge of 5% of the order value plus VAT or the cost of returning the goods to the manufacturer, whichever is greater.

16. Trademarks

Wroffy® is a registered trademark of Wroffy – Fzco, You must not display or use, in any manner, any such trademarks or logos without Wroffy’s prior written permission or the written permission of the trademark owner. Other trademarks of software suppliers may also be displayed on our site or other materials from time to time. Supplier material may be subject to trademark and copyright restrictions imposed by the software supplier. All other trademarks and product names mentioned herein are the property of their respective owners in the UAE, India, United States, Canada, and/or other countries.

17. Intellectual property

Unless otherwise stated, the Content on this Site including, but not limited to, the text and images contained herein and their arrangement, and all rights (including intellectual and industrial property rights) therein, are the property of Wroffy or its licensors.

Nothing contained in this Site shall be construed as conferring by implication or otherwise, any license or right to any copyright, patent, trademark, database right or other proprietary interest of Wroffy, its licensors or any other third party owner. This Site and the Materials provided on this Site are copyrighted and any unauthorized use of the Site or any Materials on this Site may violate copyright, database, trademark, and other laws.

18. Trading hours and response times

Wroffy’ office hours are 10:00am to 6.00pm UAE Standard time from Monday to Friday. The office is open every day of the year other than weekends, public holidays as per management norms. All orders and quotations received are acknowledged by email. Customer emails received by us will be responded to within one (1) working day of receipt unless due to circumstances beyond our control (e.g. email failure).

19. Jurisdiction & Penalties

All contracts shall be deemed to have entered into at Dubai and the parties hereby unequivocally agree that in case of any dispute between the parties, Dubai courts only shall have the exclusive jurisdiction.

The customer/consumer will not hold company responsible for, or liable for any civil, criminal, demands, losses, damages, costs, charges and expenses, which customer/consumer may suffer, sustain, or incur after the delivery of goods.

It is hereby inform that company, is a marketing & distribution company and is not manufacturer, warranty, if any on the goods sold will be covered as per the policy and terms & conditions of the manufacturer.

Payment by A/C payee cheque /demand draft outstation payment to be made by demand draft only.

A charge of AED 1500 shall be levied extra against each bouncing of cheque besides the overdue interest and the civil/criminal interests shall be charged @24% p.a. form the date of the bill.

20. Contact information

If you have any questions regarding these Terms of Use, please contact us. If you have any other questions, contact information is available at the Contact Us page on the Site

Last Update Date : 22/11/2024