Freshchat

Freshworks

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Buy Freshchat, a powerful business chat tool to save significant support costs, improve communication efficiency, minimize resolution time, and boost chat revenue. This is a next-generation business chat tool integrated with powerful features and an AI-generated bot to meet the needs of all sized businesses.

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Buy Freshchat Subscription

Get a unified conversational solution for your sales, marketing, and support team with Freshchat’s intelligent omnichannel messaging platform. Freshchat simplifies and streamlines interaction with customers by integrating different messaging channels like WhatsApp, Apple Business Chat, Google Business Messages, SMS, and others. Freshchat enables your team to manage multiple messaging apps from one inbox.

Intuitive No-Code Chatbot Streamlines Customer Service:

Freshchat is an innovative business chat solution that allows users to build chatbots using its no-code builder. These bots can detect customer intent and tailor the conversations accordingly. This chatbot can be deployed across all messaging channels, your website, and applications effectively. These automated conversations get directed to live agents instantly, if necessary. Moreover, Freshchat also allows businesses to integrate their own homegrown chatbot within its Team Inbox using its APIs for enhanced management.

Explore Freshchat Plans and Pricing:

Leverage Freshchat’s innovative business chat tool to streamline your customer interactions. With Freshchat, you can experience unified workflows, an AI chatbot, and seamless integration of other Freshworks products and your business’s existing tools. Explore various Freshchat plans designed to suit businesses of all sizes.

Live chat on website and mobile apps
Team Inbox Email
Role-based access control
Single Sign-On

Everything in Free +
Social media messengers like Facebook and Instagram
SMS, WhatsApp, Line, Google Business Messages
Reports and real-time dashboards.
Freddy AI agent

Everything in Growth +
Multilingual conversations
BYOC
Custom real-time dashboards.
Agent availability dashboard
Multiple SLA policies
Freddy AI Copilot
Freddy AI Insights

Everything in Pro +
Skill-based ticket assignment.
JWT authentication
Audit logs
Allowed domains and IP whitelisting

Choose Freshchat to deliver faster support and future-proof your customer service:

Freshchat enhances customer support through its conversational LiveChat where it enables live interaction between the customer and agents. Real-time interaction is essential in proactively solving issues and, therefore, solidifying customer relationships. Furthermore, Freshchat enables businesses to engage site visitors with personalized messages, attractive images, interesting GIFs, and videos. Your support agents will have complete access to the chat history so that they can provide relevant responses based on the context of previous conversations with customers. With Wroffy, you can buy the best Freshchat plan that fits your business needs. Freshchat’s pricing plans are completely transparent, and there are no hidden costs. Let Wroffy’s customer support team help you choose the right plan by analyzing your budget and specific requirements.

What is Freshchat?

Freshchat is a robust messaging platform designed for businesses to streamline and manage customer interactions. The tool provides live chat, multichannel support, AI chatbots, and various other features to automate workflow, handle customer interactions seamlessly, and boost sales and customer engagement.

What is Freshchat used for?

Freshchat is a simple-to-use business chat tool developed by Freshworks. With this tool, businesses are able to effectively manage their customer interactions across multiple channels, such as websites, mobile applications, and social media, from a single omnichannel messaging platform. Equipped with AI-powered chatbots, Freshchat enables businesses to automate workflows, streamline team collaboration, initiate direct purchases, enhance customer engagement, and provide post-sale services.

Does Freshchat support multiple channels?

Yes, Freshchat supports multiple channels, enabling businesses to streamline customer interaction across various channels such as websites, mobile applications, and messaging platforms, including WhatsApp, Facebook Messenger, etc., from a unified location.

How do I implement Freshchat?

This is how users can implement Freshchat: 1. Sign up and log in 2. Assign roles to all the members. 3. Activate your account 4. Invite team members to join Freshchat 5. Optimize agent groups 6. Set up customer satisfaction surveys 7. Deploy a CSAT survey for your messaging channels.

Is Freshchat mobile-friendly?

Yes. Freshchat offers mobile applications for both customers and service agents to make sure they can connect effortlessly while on the move.

Does Freshchat integrate with other tools?

Yes, Freshchat allows seamless integration with other Freshwork tools (e.g., Freshdesk and Freshsales). Additionally, with Freshchat, businesses can enjoy integration with over 1000 third-party applications.