Terms & Conditions

6. Emails

When you use this site or ask us to send you a quote or other information, we may have cause to communicate with you by email.

Our emails (including any attachments to them) may contain information that is confidential or legally privileged and intended only to be seen by a particular person or persons.

If you know that you are not the intended recipient of an email or it is reasonably obvious that you are not the intended recipient, please note that any onward disclosure, copying, distribution or any use made of it (and any attachments) is prohibited and may be unlawful.

If you are not the intended recipient of an email or attachment please notify the sender immediately and then delete the original email received and any attachment without making any copies or using the same in any other way.

YOU SHOULD ALWAYS CARRY OUT YOUR OWN VIRUS CHECK BEFORE OPENING ANY ATTACHMENT.

Emails and any files attached to them have been checked with virus detection software before transmission. However, Wroffy Technologies accepts no liability for any loss or damage which may be caused by viruses or other pernicious code or third party action.

7. Software licence

By ordering from Wroffy, you (and your customer if applicable) are agreeing to comply with the End User Licence Agreement (EULA) of the relevant product(s) that you are purchasing and installing. The terms of this EULA, and any other Agreement or eAgreement you agree to or sign from the publisher of the product(s), overrides any information given to you in writing or verbally from Wroffy Technologies Pvt. Ltd. It is your responsibility to read and understand the terms of any such agreement with the publisher of the product(s).

8. Provision of information about products

All and any information about the products on our website and in quotes, including pricing, is provided by Wroffy in good faith and has been created in conjunction with and/or obtained from our product suppliers. The information on our website is not warranted to be complete or up to date and may be altered without notice at the discretion of Wroffy.

IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE MOST UP TO DATE AND COMPLETE INFORMATION RELATING TO ANY PARTICULAR PRODUCT. IN A FAST MOVING SECTOR SUCH AS SOFTWARE IT IS YOUR RESPONSIBILITY TO REFER TO THE MOST RECENT PRODUCT DESCRIPTION AND THE MOST RECENT PRODUCT PRICING WHEN PLANNING YOUR ORDER. The original supplier of the product is the definitive source of up to date product information, not Wroffy.

8.1 Warranties

The warranty terms and conditions applicable as per the terms and policies of the manufacturer and Wroffy shall not be directly or indirectly held responsible for compliance of any such warranty terms. We do not warrant that any products sold to you will meet your requirements or that their operation will be uninterrupted or error free.

If you need a contractually binding term or condition relating to a particular product then you must before you order provide us with all relevant information and details of precisely what assurance you are seeking. You can do this by contacting us on +91-124-4349014 or by email to: helpdesk@wroffy.com. However, you do need to obtain our separate written unambiguous agreement to the term or condition concerned and we can withhold our agreement to it at our entire discretion and without giving reasons.

Notwithstanding the foregoing, if you are a consumer, nothing in this clause 8 will affect your legal rights in respect of products that are faulty or not as described.

8.2 Representation

The Purchaser shall not, on it’s own behalf or purporting on behalf of the Company or any of the Company Affiliate, make any representation or give or purport to give any warranty or undertaking to any party pertaining to any aspect of the Products (including but not limited to its compatibility or performance or otherwise) which may be inconsistent with, differs from or is misleading or deceptive as to the Company Warranty in connection with the Products.

8.3 Purchaser’s Complaints

The Purchaser must immediately notify the Company of any complaint about the Products and use its best endeavors to obtain and provide the Company with any information which may require in respect of the Product Complaint. In view of the high quality of the Products, the Purchaser must not concede any Products Complaints without consent of the Company.

9. Exclusion of liability

It is our company policy and we hereby exclude all express and implied warranties or conditions relating to the products and services that we sell whether via our website or otherwise. The only exceptions being:

• if those warranties or conditions are clearly stated on our website as being applicable to the sale of the relevant product or provision of the service concerned;
• warranties that come direct from the manufacturers of the products which we have expressly indicated are available to you;
• if the warranties and conditions are contained in a separate written agreement between us which we have agreed are to be contractually binding on us;
• that we do not exclude our liability for death or personal injury caused by our negligence or liability based on a proven claim against us of fraudulent misrepresentation; and
• THE ABOVE POLICY DOES NOT AFFECT ANY STATUTORY RIGHTS WHICH ARE AVAILABLE TO YOU TO THE EXTENT THAT SUCH RIGHTS ARE INCAPABLE OF BEING EXCLUDED BY LAW.

Where you are entering into a contract with us as a business you acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or our Privacy Policy and Website Terms of Use. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

10. Limitation of liability

Our liability to you for any losses and costs connected with the sale of products to you shall not exceed the amount you originally paid us for the products in respect of which your claim relates.

IN NO EVENT WILL WROFFY, ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS AND AGENTS, OR ITS THIRD PARTY SERVICE PROVIDERS  BE LIABLE TO ANY YOU OR ANYONE CLAIMING THROUGH OR FOR YOU FOR ANY  DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE,CONSEQUENTIAL, OR OTHER DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE) WITHOUT REGARD TO THE FORM OF ACTION AND WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS SITE, THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY CONTENT ON OR ACCESSED THROUGH THIS SITE OR ANY WEBSITE LINKED TO THIS SITE, OR ANY COPYING OR USE THEREOF,  AND WHETHER OR NOT WROFFY HAS BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. How to pay

If you are paying by bank transfer, you are responsible for paying your own bank charges. If you are paying by debit card or credit card, we will not charge your debit card or credit card until we dispatch your order. Subject to clause 12, payment for the products and all applicable delivery charges is in advance.

Within the India

• Credit card/debit card
• Cheque
• Bank transfer
• On account (where a credit account has been set up)

Outside the India

• Credit card/debit card
• Bank transfer
• On account (where a credit account has been set up)

12. Credit terms for account holders

If you are a corporate customer and would like to open an account, then please contact us. If you have a credit account with us payment is due thirty (30) days after the date of our invoice. It is our practice and right to charge interest for late payment calculated Monthly at 2%. Such interest shall accrue on a monthly basis from the due date until actual payment of the overdue amount whether before or after judgement.

13. Proforma invoices

Proforma invoices are valid for five (5) working days or until the last working day of the month if earlier. An official order is required before the goods are shipped quoting the proforma reference number.

14. Entitlement to purchase

To purchase software upgrades or renewals, you will need to provide serial number evidence of the current product(s).

For education/academic product purchases, appropriate evidence of academic status must be provided.

15. Returns

We regret that, we are not obliged to accept returns or cancellations of contracts:

• for digital items where a software key or a pre-licensed executable has been issued by us
• for products where no returns or cancellations are allowed by the publisher or supplier.

Do not send goods back to us without an authorised return (RMA) number

You can request an RMA number by contacting us on +91-124-4349014 or by email to: helpdesk@wroffy.com within 5 working days of the product(s) being shipped to you.

You must ensure the goods are adequately re-packed. Goods which are found to be damaged when returned to Wroffy will not be credited and will be returned to you at your expense.

Goods which have been opened. To prevent the incidence of software piracy, we are not obliged to accept returns of goods that have had the shrink wrap removed or otherwise been opened. These returns will be handled at our discretion.

Damaged Goods

You should inspect your order when you receive it for defects or any damage. If you find a defect or any damage you must contact us as soon as possible and no later than within five (5) working days of receipt of the relevant product(s). We will then at our discretion issue you with an authorised returns (RMA) number and advise you of the appropriate returns address. If the goods are found to have been damaged prior to delivery to you, or defective in any way (unless such defect or damage is caused by you or caused in transit (see Risk above)), we will at Wroffy’s discretion replace the goods or refund the price paid by you.

Exchanges and Refunds

If you wish to exchange a product, or get a refund for a product that you have purchased from Wroffy then you must contact us as soon as possible and no later than within five (5) working days of receipt of the relevant product(s). We may then issue you with an authorised return (RMA) number at Wroffy’s discretion. You must arrange to send the product(s) back to us at your expense and you must ensure that they are unused, undamaged and in exactly the same state that you received them in. Upon receipt of the unopened goods in original condition you will be refunded the value that you paid for them less a handling charge of 5% of the order value plus VAT or the cost of returning the goods to the manufacturer, whichever is greater.

16. Trademarks

Wroffy® is a registered trademark of Wroffy Technologies Pvt. Ltd., You must not display or use, in any manner, any such trademarks or logos without Wroffy’s prior written permission or the written permission of the trademark owner. Other trademarks of software suppliers may also be displayed on our site or other materials from time to time. Supplier material may be subject to trademark and copyright restrictions imposed by the software supplier. All other trademarks and product names mentioned herein are the property of their respective owners in the India, United States, Canada, and/or other countries.

17. Intellectual property

Unless otherwise stated, the Content on this Site including, but not limited to, the text and images contained herein and their arrangement, and all rights (including intellectual and industrial property rights) therein, are the property of Wroffy or its licensors.

Nothing contained in this Site shall be construed as conferring by implication or otherwise, any license or right to any copyright, patent, trademark, database right or other proprietary interest of Wroffy, its licensors or any other third party owner. This Site and the Materials provided on this Site are copyrighted and any unauthorized use of the Site or any Materials on this Site may violate copyright, database, trademark, and other laws.

18. Trading hours and response times

Wroffy’ office hours are 10:00am to 6.00pm Indian Standard time from Monday to Friday. The office is open every day of the year other than weekends, public holidays as per management norms. All orders and quotations received are acknowledged by email. Customer emails received by us will be responded to within one (1) working day of receipt unless due to circumstances beyond our control (e.g. email failure).

19. Jurisdiction & Penalties

All contracts shall be deemed to have entered into at Gurugram and the parties hereby unequivocally agree that in case of any dispute between the parties, Gurugram courts only shall have the exclusive jurisdiction.

The customer/consumer will not hold company responsible for, or liable for any civil, criminal, demands, losses, damages, costs, charges and expenses, which customer/consumer may suffer, sustain, or incur after the delivery of goods.

It is hereby inform that company, is a marketing & distribution company and is not manufacturer, warranty, if any on the goods sold will be covered as per the policy and terms & conditions of the manufacturer.

Payment by A/C payee cheque /demand draft outstation payment to be made by demand draft only.

A charge of Rs. 500 shall be levied extra against each bouncing of cheque besides the overdue interest and the civil/criminal interests shall be charged @24% p.a. form the date of the bill.

20. Contact information

If you have any questions regarding these Terms of Use, please contact us. If you have any other questions, contact information is available at the Contact Us page on the Site

Last Update Date : 17/12/2022